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OPEN COUNSELING CASES

312

vs last week: +14

Students with at least one active case

AVERAGE WAIT TIME (TODAY)

18min

↓ 4 mins vs last week

From check-in to session start

CASES OVER SLA

21

≈ 6.7% of open cases

Based on campus SLA rules

● High priority first

HIGH-RISK STUDENTS TRACKED

74

vs last week: +6

With active red/orange flags

EXCEPTIONS

Items Needing Attention

Critical: 2 Advisory: 1

Critical (Over-SLA / High-Risk)

Student	Concern	Owner	SLA
High-risk case	3 critical-risk students waiting > 30 minutes.	Guidance – Desk	Respond within 10 mins
High-risk case	1 external referral pending feedback > 7 days.	Counselor B	Follow-up today

Advisory (Upcoming deadlines)

Student	Concern	Owner	Next Step
Upcoming deadline	7 active cases nearing 7-day follow-up window.	All counselors	Schedule check-ins

QUICK ACTIONS

Common Guidance Workflows

+ New Counseling Intake Log new student concern

View Today's Queue Start / end sessions

Manage Intervention Plan Update commitments & notes

Create Internal Referral Registrar / SA / Faculty

QUEUE MANAGEMENT

Today's Counseling Queue

Walk-ins, referrals, and scheduled sessions waiting to be seen.

Time In	Student	Concern	Channel	Priority	Assigned To	SLA (mins)
09:45	UA202300182 · Dela Cruz, Paulo	Academic difficulty	Walkin	HIGH	Couns. A	12
10:05	UA202400091 · Santos, Maria	Family issue	Online	CRITICAL	Couns. B	5
10:30	UA202200211 · Cruz, John	Behavioral follow-up	Faculty	NORMAL	Couns. C	18
10:40	UA202300501 · Lee, Anna	Anxiety / panic	Walkin	CRITICAL	Couns. A	5

SERVICE LEVEL AGREEMENT (SLA) WATCHLIST

Cases Near or Beyond SLA

SLA: First response ≤ 24h · Follow-up ≤ 7d

Student	Concern	Last Contact	Age (days)	SLA Status	Owner	Next Action
UA202300182 · Dela Cruz, Paulo	Academic difficulty	3d ago	3	Near SLA	Couns. A	Schedule check-in
UA202400091 · Santos, Maria	Family conflict	8d ago	8	Over SLA	Couns. B	Call guardian
UA202200211 · Cruz, John	Behavioral follow-up	6d ago	6	Near SLA	Couns. C	In-person session

WALK-INS & QUICK TRIAGE

Same-Day Visit Log

Time	Student	Initial Reason	Triage Level	Disposition	Handled By
08:55	UA202500031 · Reyes, Mark	Overwhelmed by subjects	Moderate	Same-day session	Couns. A
09:20	UA202400221 · Lim, Carla	Conflict with groupmates	Low	Scheduled tomorrow	Couns. C
10:10	UA202300481 · Gomez, Iris	Panic during exam	High	Immediate support	Couns. B

COUNSELING CASES

Active & Historical Cases Registry

Case ID	Student	Primary Concern	Status	Sessions	Owner	Last Session	Open Record
GC-25-00312	UA202300182 · Dela Cruz, Paulo	Academic	Active	3	Couns. A	Nov 26
GC-25-00291	UA202400091 · Santos, Maria	Family	Active	2	Couns. B	Nov 23

NEW CASE INTAKE

Register a New Counseling Case

Student ID / Name

Brief Narrative (Student Story)

Primary Concern

Risk Level

Channel

Preferred Counselor (optional)

Initial Action / Safety Plan

Flag as high-risk case First response SLA: within 24 hours

COUNSELING CALENDAR

Today's Sessions & Upcoming Appointments

10:00 – 10:45 · UA202300182

Academic difficulty · Counselor A

On-time

11:15 – 12:00 · UA202400091

Family concern · Counselor B

Waiting

02:00 – 02:45 · UA202200211

Behavioral follow-up · Counselor C

Scheduled

UTILIZATION (TODAY)

Counselor Slots Used 14 / 18

No-Shows 2

Walk-ins Accommodated 5

BEHAVIOR & RISK FLAGS

Students with Active Guidance Flags

Student	Program / Year	Flag Type	Level	Source	Linked Case
UA202300182 · Dela Cruz, Paulo	BSIT · 3rd yr	Academic risk (failing)	High	Registrar / Grades	GC-25-00312
UA202400091 · Santos, Maria	BSBA · 1st yr	Family stress	Critical	Self-referral	GC-25-00291
UA202200211 · Cruz, John	BSCS · 4th yr	Repeated discipline	High	Student Affairs	GC-25-00234

BEHAVIORAL INCIDENTS LOG

Disciplinary Cases Seen by Guidance

Date	Student	Incident Type	Campus	SA Case ID	Guidance Involvement	Status
Nov 24	UA202200211 · Cruz, John	Bullying	Cainta	SA-25-00112	Joint conference	Closed
Nov 21	UA202500041 · Ramos, Peter	Cheating	Antipolo	SA-25-00098	Counseling follow-up	Ongoing

INDIVIDUAL INTERVENTION PLANS

Active Plans & Progress

Student	Goal Summary	Start	Target Date	Progress	Owner	Update
UA202300182 · Dela Cruz, Paulo	Improve study habits & test prep	Nov 05	Dec 15	60%	Couns. A
UA202400091 · Santos, Maria	Manage family-related stress	Nov 10	Jan 15	30%	Couns. B

GROUP SESSIONS & SEMINARS

Scheduled Programs

Stress Management Workshop

Dec 5, 2025 · 2:00 PM

30 slots available

Academic Success Seminar

Dec 8, 2025 · 10:00 AM

15 slots left

Peer Support Training

Dec 12, 2025 · 1:00 PM

Fully booked

INTERNAL REFERRALS

Referrals From / To Other Offices

Date	Student	From	To	Reason	Status	Linked Case
Nov 21	UA202400091 · Santos, Maria	Student Affairs	Guidance	Family conflict	In progress	GC-25-00291
Nov 18	UA202500031 · Reyes, Mark	Faculty	Guidance	Multiple missed outputs	Open	GC-25-00335

EXTERNAL REFERRALS & FEEDBACK

Referrals to Psychologists, Psychiatrists, and Partners

Date	Student	Provider	Type	Urgency	Feedback Received	Follow-up
Nov 15	UA202500071 · Cruz, Ana	Partner Psychologist A	Psychotherapy	High	Received	Scheduled Dec 1
Nov 05	UA202200211 · Cruz, John	Psychiatrist B	Evaluation	High	Pending	Call clinic

ANALYTICS

Caseload, Risk, and Service Utilization

High-risk students Predicted dropout risk (%)

Avg sessions per student 2.7

Students served this term 1,284

At-risk flag w/ guidance case 82%

TEMPLATES & FORMS

Standard Guidance Office Documents

Counseling Session Note

SOAP format · For individual sessions

Parental Consent Form

For minors or external referrals

Referral Back to Faculty

Summary of recommendations

Case Closure Summary

Outcome, next steps, learnings

Group Session Report

Attendance & outcomes

Risk Escalation Report

For severe cases / emergencies

CONFIGURATION & SLA RULES

Guidance Service Thresholds

First Response SLA (hours) Max time from referral to first contact.

Follow-up SLA (days) Max days between sessions for active cases.

Max active cases per counselor Above this, flag as caseload risk.

High-risk flag threshold # of risk indicators to auto-mark critical.

Guidance Console